CrowdStrike has faced criticism for the enormous IT outage that disrupted global computer systems, leading to severe flight troubles for Delta. Delta CEO Ed Bastian stated that the airline had no choice but to seek damages after canceling over 5,000 flights and facing a cost of over $500 million in lost revenue and compensation. CrowdStrike refuted accusations from Delta, claiming they offered assistance multiple times but were rejected. The company’s liability is contractually capped in the single-digit millions. CrowdStrike’s public relations team echoed similar sentiments, emphasizing Delta’s refusal for assistance in a speedy recovery. Amid the threat of legal action, a formal letter from CrowdStrike’s lawyer carries more weight.
